Ova Acupuncture Pty Ltd operating as Ova Acupuncture & Chinese Medicine is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained

For a secondary purpose that is directly related to the primary purpose

With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and

Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Ova Acupuncture Pty Ltd operating as Ova Acupuncture & Chinese Medicine will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

1/6 Newman Avenue Camp Hill 

[email protected]


Diversity and Inclusion Statement

Ova Acupuncture & Chinese Medicine believes a diverse, inclusive and equitable organisation is one where all employees, clients and stakeholders, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feels valued and respected. Ova Acupuncture & Chinese Medicine is committed to providing equal opportunity and accessibility to healthcare that is non-discriminatory and respects and values the diverse life experiences of all people. Ova Acupuncture & Chinese Medicine is committed to hearing, seeing and supporting all people in their health, so that all voices are valued and heard. 

Ova Acupuncture & Chinese Medicine is committed to supporting the trans and gender diverse community that is oftentimes overlooked in healthcare, particularly in regards to female reproductive and menstrual health. Our intention is to support all people assigned female at birth, regardless of their gender or sexual orientation, to feel empowered in their bodies. We view sex and gender with distinction, and understand gender to be non-binary. 

We also stand in solidarity to First Nations people and recognise that sovereignty was never ceded. MSH acknowledges the social and cultural determinants of health that effect First Nations peoples life expectancy and overall health. We acknowledge the impact racism and discrimination have on a persons health and are committed to not only stand in solidarity with First Nations people and advocate on a local, state and national government level for systemic change, but also work with community organisations on a grassroots level. 

To provide informed, authentic healthcare for cultural and gender equity, Ova Acupuncture & Chinese Medicine strives to:

  • See diversity, inclusion, and equity as connected to our mission and critical to ensure the well-being of our staff and the communities we serve.
  • Advocate that individual people are the primary decision-makers in their own medical pathways and are empowered by informed consent, self-determination and autonomy. 
  • Acknowledge and dismantle any inequities within our policies, systems, and services.
  • Explore potential underlying, unquestioned assumptions that interfere with inclusiveness, with specificity to healthcare.
  • Advocate for and support thinking about how systemic inequities impact accessibility to healthcare, and how best to address that in a way that is consistent with our mission.
  • Practice and encourage transparent communication in all interactions.
  • Commit time and resources to expand our understanding of healthcare inequity effecting the communities we serve, including but not limited to, trans and gender diverse people and  First Nations people,  and how to best support these communities. 

We’re Open 6 Days a Week

Ova Acupuncture & Chinese Medicine services the local communities of Camp Hill, Coorparoo, Greenslopes, Holland Park, Norman Park, Morningside and the South-East Brisbane area. Our team are dedicated to supporting their local community back to better health. 

Monday to Friday : 9am – 8pm

Saturday : 9am – 3pm



1/6 Newman Avenue, Camp Hill 


Monday to Friday : 8am – 8pm

Saturday : 8am – 1pm


Acupuncture and Chinese herbal medicine are both claimable through private health insurance depending on your coverage details.